Terms & Conditions
ELITE PROFORMANCE FOOTBALL (EPF)
TERMS & CONDITIONS
Effective from: 16 October 2026
Elite ProFormance Football (EPF) is committed to providing high-quality coaching in a safe, professional, inclusive and positive environment.
These Terms & Conditions apply to all EPF programmes, including:
* School-based football and multisports programmes
* Toddler and early-years sports sessions
* Football development programmes
* Advanced and Academy football training
* Girls’ football programmes
* Futsal
* Football camps and holiday courses
* Individual, small-group and specialist coaching
* Other activities organised and delivered by EPF
By completing a booking through ClassForKids or another authorised EPF booking method, the parent, guardian or adult participant confirms acceptance of these Terms & Conditions.
For participants under 18, bookings must be completed or authorised by a parent or legal guardian.
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1. REGISTRATION & BOOKINGS
1.1. All participants must be registered before attending an EPF session.
1.2. Parents and guardians are responsible for ensuring that registration details, medical information and emergency contact details are accurate and up to date.
1.3. Places are subject to availability and are only confirmed once the required payment has been received, unless otherwise agreed by EPF.
1.4. EPF reserves the right to limit participant numbers to maintain appropriate coaching standards, safety and supervision.
1.5. Participants must attend the appropriate age group and programme unless alternative arrangements have been approved by EPF.
1.6. EPF may recommend an alternative programme where this would better support a participant’s development, ability or individual needs.
2. PAYMENTS & TERM BOOKINGS
2.1. Payment must be completed in accordance with the requirements displayed at the time of booking.
2.2. EPF Advanced and Academy football programmes operate on a termly payment basis. Full payment is required before the start of each term unless alternative arrangements have been agreed.
2.3. School-based programmes, toddler sessions and other EPF activities may operate on different booking periods, as advertised.
2.4. Booking fees cover the specified programme or sessions purchased.
2.5. Failure to complete payment may result in a participant’s place being released to another applicant.
2.6. EPF reserves the right to amend prices for future booking periods. Any changes will be communicated before the relevant booking or renewal.
2.7. Payments made through ClassForKids are subject to the payment arrangements and processing requirements displayed at checkout.
3. REFUNDS, CANCELLATIONS & CREDIT NOTES
3.1. Once a booking has been confirmed, EPF does not normally provide refunds where a participant misses sessions or chooses not to attend.
This includes absences resulting from:
* Holidays or family commitments
* Other sporting activities
* Personal arrangements
* Minor illness or injury
* Forgetting or missing a session
* Voluntary withdrawal from a programme
3.2. Where a participant withdraws from a prepaid term or course, EPF will consider any applicable cancellation rights, services already provided, costs reasonably incurred and the circumstances of the withdrawal.
3.3. EPF may offer a credit note in exceptional circumstances, including prolonged illness, significant injury or other substantial personal circumstances.
3.4. Discretionary credit notes are not guaranteed and will be considered individually.
3.5. Credit notes will normally remain valid until 31 August at the end of the academic year in which they are issued.
3.6. Where a credit note is issued close to the end of an academic year, EPF may provide a reasonable extension.
3.7. Credit notes cannot normally be exchanged for cash or transferred to another participant without EPF’s approval.
3.8. Where a refund or other remedy is required by law, the participant’s statutory rights will take priority over these terms.
3.9. Statutory cancellation rights, where applicable, will be honoured. Certain leisure services booked for a specific date or period may be exempt from the usual 14-day cancellation right.
4. SESSION CANCELLATIONS & VENUE AVAILABILITY
4.1. EPF will make reasonable efforts to deliver all advertised coaching sessions.
4.2. Occasionally, sessions may need to be cancelled, postponed, relocated or amended because of circumstances beyond EPF’s reasonable control.
These may include:
* Severe weather conditions
* Extreme heat, snow, ice or flooding
* School or venue closures
* Facility maintenance
* Venue double-bookings
* Power failures
* Emergency incidents
* Other circumstances affecting participant safety
4.3. EPF reserves the right to cancel or modify sessions where continuing would create an unacceptable safety risk.
4.4. Where a session is cancelled, EPF will endeavour to offer a suitable replacement session, alternative venue or credit note.
4.5. Where EPF cannot provide the contracted service or a suitable alternative, refunds will be issued where required by law.
4.6. EPF will endeavour to notify parents of cancellations or significant changes as soon as reasonably practicable.
4.7. EPF is not responsible for additional personal expenses arising from cancellations or venue changes unless legally liable for those losses.
5. MEDICAL INFORMATION, ILLNESS & INJURIES
5.1. Parents and guardians must disclose relevant medical conditions, allergies, disabilities, injuries and additional support needs during registration.
5.2. Any changes to medical information must be communicated to EPF before the participant’s next session.
5.3. Parents must ensure their child is medically fit to participate.
5.4. Participants must not attend sessions when suffering from an infectious illness or where participation could create a health or safety risk.
5.5. Children experiencing vomiting or diarrhoea must not attend until at least 48 hours after their last episode.
5.6. Parents must inform EPF of any medication or emergency treatment requirements relevant to participation.
5.7. EPF reserves the right to prevent participation where there are reasonable concerns regarding a participant’s immediate health or safety.
5.8. In an emergency, EPF may contact emergency services and will make reasonable efforts to notify the participant’s parent, guardian or emergency contact.
5.9. EPF will consider reasonable adjustments to support participants with disabilities and additional needs in accordance with applicable equality legislation.
6. PARTICIPANT SAFETY & RESPONSIBILITY
6.1. EPF is committed to delivering sessions using appropriate coaching methods, supervision and risk assessments.
6.2. Parents and participants acknowledge that football and other physical activities involve inherent risks, including accidental falls, collisions and sporting injuries.
6.3. Participants must follow all reasonable safety instructions provided by EPF coaches.
6.4. Appropriate clothing, footwear and protective equipment must be worn.
6.5. Shin pads must be worn during football activities where required by EPF.
6.6. EPF is not responsible for injuries arising solely from the ordinary inherent risks of sporting participation where EPF has exercised reasonable care and skill.
6.7. Nothing in these Terms & Conditions excludes or restricts EPF’s liability for death or personal injury caused by negligence, or any other liability that cannot legally be excluded.
7. BEHAVIOUR & DISCIPLINE
7.1. EPF expects all participants to demonstrate respect towards coaches, teammates, opponents, school staff and other participants.
7.2. The following behaviour will not be tolerated:
* Bullying or harassment
* Discrimination
* Physical aggression
* Abusive or threatening language
* Persistent disruption
* Deliberately unsafe behaviour
* Repeated refusal to follow reasonable coaching instructions
* Intentional damage to facilities or equipment
7.3. EPF reserves the right to issue warnings, suspend participation or remove participants where behaviour creates a genuine safety, safeguarding or disciplinary concern.
7.4. Wherever appropriate, EPF will communicate concerns with parents and provide an opportunity for improvement.
7.5. Serious misconduct may result in immediate suspension or removal.
7.6. Where a participant is removed, any refund relating to unused sessions will be assessed fairly in accordance with the circumstances and applicable law.
7.7. Parents and spectators must demonstrate appropriate behaviour towards coaches, staff and participants.
7.8. EPF reserves the right to take appropriate action where a parent or spectator engages in abusive, threatening or intimidating behaviour.
8. CHILD COLLECTION & LATE COLLECTION CHARGES
The safety and safeguarding of children attending EPF programmes are a priority.
8.1. Parents and guardians are responsible for ensuring their child is collected promptly at the advertised session finishing time.
8.2. Children must be collected from the designated collection point unless alternative arrangements have been authorised in advance.
8.3. Parents must inform both EPF and the relevant school of any changes to their child’s normal collection arrangements, including collection by another adult or permission to walk home independently.
8.4. EPF will not knowingly release a child to an unauthorised person.
8.5. Children may only leave independently where prior parental authorisation has been provided and the arrangement complies with the school’s safeguarding procedures.
8.6. Parents who anticipate being late must contact EPF immediately.
8.7. EPF coaches will remain responsible for supervising children until they are safely collected or responsibility is formally transferred in accordance with safeguarding procedures.
Children will never be left unattended because a session has finished.
8.8. Late collection places additional responsibilities on EPF coaches, who may have other professional commitments immediately following a session.
8.9. To recover reasonable additional staffing and supervision costs, EPF operates the following late collection charging structure:
* Up to 10 minutes late: No charge.
* 11–20 minutes late: £5.
* 21–30 minutes late: £10.
* 31–40 minutes late: £15.
* Each additional 10-minute period or part thereof: £5.
8.10. Charges will only be applied where reasonable and proportionate to the additional costs incurred.
8.11. Parents will be notified of any late collection charge, which must be paid within seven calendar days of the payment request.
8.12. Failure to pay a valid late collection charge may result in a written warning and temporary restriction on future bookings.
8.13. Persistent late collection or continued non-payment of valid charges may result in the child being removed from the programme or refused future bookings.
8.14. EPF will provide written notice and consider individual circumstances before taking such action.
8.15. Where a participant is removed from a programme, any refund relating to unused prepaid sessions will be assessed fairly in accordance with applicable consumer law.
8.16. EPF reserves the right to waive or reduce charges in exceptional circumstances, including genuine emergencies.
8.17. Where a child remains uncollected and parents or emergency contacts cannot be reached, EPF will follow its safeguarding and late-collection procedures, including escalation to the appropriate authorities where necessary.
9. TODDLER & EARLY-YEARS PROGRAMMES
9.1. EPF’s toddler and early-years programmes are designed to develop fundamental movement skills, coordination, confidence and enjoyment of physical activity.
9.2. Parents must comply with the supervision arrangements specified for the programme.
9.3. Where parent participation is required, a responsible adult must remain present throughout the session.
9.4. EPF recognises that children develop at different rates and does not guarantee specific developmental outcomes.
9.5. Coaches may adapt activities to meet the developmental needs of individual children and groups.
10. ADVANCED & ACADEMY FOOTBALL PROGRAMMES
10.1. EPF’s Advanced and Academy programmes are designed for players demonstrating the appropriate technical ability, attitude and commitment.
10.2. EPF reserves the right to assess whether a programme is suitable for an individual player.
10.3. Coaches may recommend movement between groups where this would better support player development.
10.4. Participation in an EPF programme does not guarantee selection for a professional football academy, scholarship, representative team or professional club.
10.5. Players are expected to demonstrate appropriate commitment, behaviour and effort.
10.6. Where a player is moved to another programme, EPF will discuss the change with parents and handle any payment adjustment fairly.
11. PHOTOGRAPHY, VIDEO & SOCIAL MEDIA
11.1. EPF may take photographs or videos during coaching activities for coaching analysis, education and promotional purposes.
11.2. Appropriate permission will be obtained before identifiable images or videos of children are used for public promotional purposes.
11.3. Parents may decline promotional photography consent without affecting their child’s participation.
11.4. Parents may withdraw consent for future promotional use by contacting EPF.
11.5. EPF will handle photographs, videos and personal information in accordance with applicable data-protection legislation.
11.6. Parents and spectators must respect the privacy of other participants when recording or photographing sessions.
12. PERSONAL BELONGINGS
12.1. Participants are responsible for their personal belongings.
12.2. EPF recommends that valuable items are not brought to sessions.
12.3. EPF is not responsible for loss, theft or damage to personal property unless caused by EPF’s negligence or another circumstance for which EPF is legally responsible.
13. COACHING STAFF & SESSION DELIVERY
13.1. EPF will take reasonable steps to ensure coaching staff are appropriately qualified, experienced and suitable for their roles.
13.2. Appropriate safeguarding and safer-recruitment procedures will be followed, including DBS checks where required.
13.3. EPF reserves the right to change coaches, adjust session structures or amend activities where reasonably necessary.
13.4. EPF will endeavour to maintain the advertised quality and purpose of each programme.
14. SAFEGUARDING & CHILD PROTECTION
14.1. EPF is committed to safeguarding and promoting the welfare of children and young people.
14.2. Coaches and staff must follow EPF’s safeguarding policies and procedures.
14.3. Safeguarding concerns should be reported promptly to EPF’s designated safeguarding lead.
14.4. EPF may share relevant information with schools, emergency services or safeguarding authorities where lawful and necessary to protect a child.
14.5. Parents must comply with EPF’s safeguarding and child-collection procedures.
15. COMMUNICATION
15.1. Parents must provide accurate contact details and keep them updated.
15.2. EPF may communicate programme information through ClassForKids, email, text message or WhatsApp.
15.3. Parents are responsible for checking important communications regarding bookings, session changes and cancellations.
15.4. Changes to medical information, safeguarding requirements or collection arrangements must be communicated directly to EPF.
16. DATA PROTECTION
16.1. EPF collects and processes personal information for purposes connected with registration, coaching, payment, safety and safeguarding.
16.2. Personal information will be handled in accordance with applicable UK data-protection legislation.
16.3. Further information regarding the collection, use, storage and sharing of personal data will be provided in EPF’s Privacy Notice.
17. COMPLAINTS & CONCERNS
17.1. EPF aims to resolve concerns promptly, fairly and professionally.
17.2. Parents wishing to raise a concern about coaching, bookings, payments or programme delivery should contact EPF by email.
17.3. EPF will review complaints and endeavour to provide a response within a reasonable timeframe.
17.4. Safeguarding concerns will be handled in accordance with EPF’s safeguarding procedures.
18. CHANGES TO TERMS & CONDITIONS
18.1. EPF may update these Terms & Conditions periodically.
18.2. Parents will be informed of material changes affecting existing bookings.
18.3. Any changes will be applied fairly and will not remove statutory consumer rights.
19. CONTACT INFORMATION
For bookings, payments, medical updates, collection arrangements or general enquiries:
Elite ProFormance Football (EPF)
Email: info@elite-proformance.com
20. ACCEPTANCE OF TERMS & CONDITIONS
By completing a booking through ClassForKids or another authorised EPF booking method, the parent, guardian or adult participant confirms that they have:
* Read and understood these Terms & Conditions.
* Provided accurate registration and emergency contact details.
* Disclosed relevant medical conditions and additional support needs.
* Understood the payment, cancellation and credit-note arrangements.
* Accepted responsibility for appropriate and punctual child collection.
* Understood that reasonable late collection charges may apply.
* Agreed to notify EPF and the relevant school of changes to collection arrangements.
* Understood that participation in physical activity involves inherent risks.
* Agreed to support EPF’s behaviour and safeguarding expectations.
Acceptance of these Terms & Conditions does not affect statutory consumer rights.